This blog is dedicated to enhancing quality in pharmacovigilance coding. It aims to achieve the following:
- Explanation of errors
- Identification of common errors encountered by coders in pharmacovigilance coding
- Emphasizing the importance of finding solutions to these crucial issues in pharmacovigilance.
Table of Contents:
- Introduction
- Some Common Mistakes that occur in Processing
- The Importance of Finding Solutions
- Freebie for Newbie
- Conclusion
Introduction
Mistakes are a natural part of being human and happen in various fields, obvious in pharmacovigilance also.
In this regard, coders also tend to make common mistakes that need to address at a fundamental level.
By focusing on these factors, companies can enhance their pharmacovigilance processing more efficiently.
Rather than concentrating on increasing productivity. Companies should also consider identifying and addressing these factors to improve their processes.
These factors comes significant when the case processing need more efficient.
Some Common Mistakes that occur in Processing
The below listed errors on our observations and experience. Unfortunately, it is happen internally on daily basis. Many organizations focus on productivity over finding solutions to improve the quality of pharmacovigilance.
- Delay in intake of cases (Learn more…)
- Inadequate/ineffective training (Learn more…)
- Lack of proper prioritization (Learn more…)
- Failure to identify and prioritize serious cases
- Missing prioritisation based on timeline
- Improper search and handling of duplicate cases (Learn more…)
- Errors in book-in process (Learn more…)
- Wrong source attached
- Putting receipt dates wrongly (To learn more…)
- Missing of sources attached
- Report type misleading
- Failure to identify and prioritize serious cases
- Incorrect assessment of adverse events and causality (Learn more…)
- Missing causality
- Not referring the product documents properly
- Irrelevant coding of adverse events (Learn more…)
- Chosen not the closest LLT (To learn more…)
- Chosen LLT falls on inappropriate PT
- Difficulty in differing Historical condition and events
- Missing assessment of co-suspects
- Wrong routing of cases
- Processed serious case but route directly to archiving
- Pulling of cases from restricted workflow without proper awareness
- Processing cases in a wrong workflow
- Processing cases with wrong source
- Narrative writing mistakes (To learn more..)
- Sometimes totally missing a narrative section
- Not revising the existing narrative
- Poor quality translations
- Inappropriate handling of queries
- Ignore action items and leave them pending or unnoticed (Learn more…)
- Avoid seeking medical advice or consulting relevant documents
Some of these errors have significant impact on the quality of pharmacovigilance cases.
We as a safety processing unit are solely responsible for any mistakes.
As service providers focusing and addressing our mistakes is very important part.
“Mistakes are the stepping stones of learning and the canvas of growth. Embrace them, for within each mistake lies the potential for valuable lessons and the seeds of wisdom.”
The Importance of Finding Solutions
Before and after approaching to clients it is important to identify:
- Our strengths
- Internal issues
- Our weakness
- Our production quality of work
particularly those that may affect clients.
By this approach in finding problems and solutions to common problems within your niche. It will help you in the long run.
Since most clients focus on quality of work. Focusing on these issues can improve client satisfaction and reduce overall complaints.
Download our freebie
Version: 1.0
For beginners seeking to enhance their processes with high-quality standards, feel free to download our ICSR Quality Checklist. It’s designed to support your journey and elevate your approach. Get your copy now!
Conclusion
As a service provider, what we discussed above what we think are important in all the businesses.
If inadequate or unclear resources are a concern, it is important to communicate this to the client. Rather than putting excessive pressure on coders, as this can further impact the quality of work.
Without resolving the internal issues, it is impossible to provide the promised quality.
Fortunately, there are often simple hacks that you can find if you are an expertise and understand the process well.
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